Privacy Policy

Privacy Policy

At ALUS Audio (“we”, “our”, “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from https://alusaudio.co.uk (the “Site”).
We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

a) Personal Information You Provide

When you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact us via forms or email

We may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party providers)

b) Automatically Collected Information

When you browse our Site, we automatically collect certain information using cookies and analytics tools, such as:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the Site

We use your data to:

  • Process and fulfill orders

  • Manage your account

  • Provide customer support

  • Send order updates and notifications

  • Improve our website and services

  • Send marketing emails only if you opt-in

  • Detect and prevent fraud or illegal activities

We do not sell your personal data.
However, we may share it with trusted third parties when necessary:

  • WooCommerce – to manage orders and products

  • Payment processors (e.g., Stripe, PayPal) – for secure transactions

  • Delivery providers – to ship your orders

  • Analytics services (e.g., Google Analytics) – to improve site performance

  • Legal authorities – if required by law

We use cookies to enhance your browsing experience, including:

  • Essential cookies – required for site functionality

  • Analytics cookies – to understand how users interact with our Site

  • Marketing cookies – to provide relevant advertising (if applicable)

You can manage or disable cookies via your browser settings, but some parts of the Site may not work correctly without them.

With your consent, we may send you promotional emails about:

  • New products

  • Discounts

  • Special offers

  • News and updates

You can unsubscribe at any time by clicking the “Unsubscribe” link in any email or contacting us directly.

If you are located in the UK or EU, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your personal data (“right to be forgotten”)

  • Restrict or object to the processing of your data

  • Request a copy of your data in a portable format

  • Withdraw consent at any time where processing relies on consent

To exercise any of these rights, email us at: alusaudio@gmail.com

We keep your personal data only as long as necessary to:

  • Fulfill your orders

  • Comply with legal and accounting obligations

  • Improve our services

When we no longer need your data, we securely delete or anonymize it.

We take appropriate technical and organizational measures to protect your personal information from:

  • Unauthorized access

  • Accidental loss

  • Destruction or damage

However, please note that no transmission over the internet is 100% secure.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

ALUS Audio
Website: https://alusaudio.co.uk
Email: alusaudio@gmail.com

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