Refund and Returns Policy

Refunds Policy

At ALUS Audio, we aim to deliver the highest-quality audio services and digital products.
Because of the nature of our offerings, we have a strict no-refund policy in most cases.
Please review the following details carefully before purchasing.

1. Mixing & Mastering Services

Once a mixing or mastering service has been delivered to the client, the project is considered complete.

      • Since these services are custom, creative work, refunds cannot be issued once the final files or project are delivered.

      • We do, however, offer one round of reasonable revisions (unless otherwise stated in the package details).

      • If you are unsatisfied with the final product after revisions, refunds are not possible because the work is based on time, effort, and expertise.

All sample packs, presets, and downloadable content purchased from ALUS Audio are non-refundable.

      • Once your order is completed and the download link is provided, ownership of the files is transferred to you.

      • Due to the digital nature of these products, we cannot accept returns, exchanges, or refunds.

      • Please ensure you check all product descriptions and audio demos before purchasing.

For VST testing and consultation services:

      • Once the agreed-upon service has been started, no refunds are provided.
      • If, for any reason, ALUS Audio cannot complete the testing, we will either issue a refund or provide credit toward future services, depending on your preference.

Refunds may only be considered in rare circumstances, such as:

      • Duplicate payments caused by a technical error.

      • A proven payment processing issue where no product or service was received.

In these cases, please contact us at [your email] within 7 days of purchase.

Filing a chargeback without contacting us first is considered a breach of our terms.
We encourage all customers to reach out directly so we can resolve any issues quickly.

If you have any questions about our returns and refunds policy, please contact us:

šŸ“§Ā alusaudio@gmail.com
šŸŒ https://alusaudio.co.uk

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